Return & Refund Policy
PLEASE NOTE T&C'S BELOW APPLYING TO HIRE.
If the hire takes place instore the $100 bond must be paid in order to secure your booking. The full cost of the hire must be be paid on pickup. Pick up of your gown will take place 2-3 days before event.
For online Hire, $100 bond must be transferred to our payed 0415 388 983 in order to secure the booking. The transfer of the bond must be made prior to shipping or picking up from our store. Once the gown has been returned to us and the gown inspected, you will need to SMS your banking details to receive your bond.
RETURNS
Returning your dress to (Dress House Formal Hire) is a simple process
2. Ensure that the dress is in its original condition and include any accessories or tags that came with it.
3. Fold your dress and place neatly in the provided prepaid return satchel
6. Make sure to keep a record of your receipt for proof of return.
7. Email the tracking details, including the tracking number, to info@dresshouseformalhire.com
Returns All garments hired over a a weekend period (Friday-Sunday) must be returned by 4pm Monday in-store. The shop opens at 10am every Monday. There will be an extended rental fee of $20 day not returned within 24 hours of the nominated return date.
CUSTOM MADE GOWNS
Please read terms and conditions carefully before placing an for custom-made gowns with Dress House Formal Hire. By placing an order you agree to be bound by these terms. Payment made towards custom orders are NOT refundable for change of mind or wrong size choice, We can however, offer a credit note valid for 2 years.
DRESS DAMAGES
If the dress is bought back in a state that can not be cleaned, a stain removal/repair fee will be Charged up to $30. If the dress has been damaged, you will be charged a fee taken out of your bond to repair this dress. If the dress is bought back in a state beyond repair , you may be charged the full replacement value of the dress. This must be paid in store or via bank transfer when notified by a staff member. Dresses are NOT to be washed by the customer under any circumstances. Refunds Once an order has been placed and payment has been processes. Dress House Formal Hire does not offer any refunds . If you would like to change the date of hire, contact must be made via phone Instagram. If the swap can be done we will arrange that, however if the dress is unavailable for that date, no refunds will be given. Store credit can be provided
circumstantially upon staff member discretion. Store credit can be provided as an alternate to a refund if the circumstances are highly unusual and can not be controlled by Dress House Formal Hire. This will ultimately be decided by the manager at Dress House Formal Hire
AUSTRALIA WIDE SHIPPING
Yes we post interstate, Australia wide! You will also receive an additional express bag to post the dress back to us. The dress must be posted back the day after your event. You will be sent your tracking information once we send your dress to you. Please allow at least 4 standard business days, if you are located interstate.
RETURN
The return date of your dress can be found on your invoice sent to you upon you're order.
Dresses Hired over the weekend are to be dropped in store the following Monday by 4:00 pm.