FAQs

The Cost Of Dress Hire Depends On Various Factors Such As The Designer, Style, Retail Purchase Price And Duration Of The Rental. You Can Find Exact Pricing For Each Dress On Our Website Or Contact Us For More Information.

Please Allow 1-3 Business Days For Your Parcel To Arrive. Rural Areas May Take Longer.

We're Currently Experiencing A Slight Delay In Order Dispatch. Your Order Is Our Top Priority And Will Be En Route At The Earliest Possible Opportunity.

We Ask To Please Choose Wisely As We Do Not Offer Refunds On Hire Fees For Incorrect Sizing, Style Issues, Postage Delays, One-off Promotional Deals, Change Of Mind Or Cancellations Of Bookings.

If You Have Entered The Incorrect Delivery Address At The Time Of Processing Your Order, Please Contact Us Urgently On 0415388983 Or Email Info@dresshouseformalhire.com And Our Customer Care Team Will Do Their Best To Assist.
Please Note If You Contact Us Outside Of Business Hours, We Will Try And Get Back To You As Quickly As We Can, However We Cannot Guarantee Our Team Will Be Able To Action Your Enquiry Before Your Order Is Processed.
Unfortunately, Once An Order Has Been Picked And Packed, We Are Unable To Make Any Changes And Dress House Formal Hire Is Not Accountable For Any Errors Made At The Time Of Entering Your Address When Placing An Order.

We are available to assist you in the unlikely event that your dress does not arrive within the anticipated delivery window. To guarantee your satisfaction, our committed customer service team is prepared to help you resolve the issue. You will be eligible for a credit note rather than a refund if you hired the dress at the last minute (orders placed less than 36 hours before dispatch) and it does not arrive in time.Please be aware that we make every effort to deliver each item as soon as possible.You will be eligible for a complete refund if you ordered the dress well in advance and it does not arrive in time for your event.

Once Your Parcel Has Been Dispatched, You Will Receive A Tracking Number Via Email.

If You Are Unable To Locate Your Tracking Number, Please First Check Your Junk And Spam Folders.

Any Delivery Date Or Time Specified By Dress House Is A Best Estimate Only. Additionally, Shona Joy Is Not Liable For Any Loss Or Damage Suffered Through Any Reasonable Or Unavoidable Delay In Delivery.

Yes, We Understand That Circumstances May Change, And You May Need To Cancel Or Modify Your Dress Rental Reservation. Please Take Note Of The Following Guidelines:

Cancellation Or Change Fees: A Cancellation Or Change Fee Of Up To $30 Applies To Dress Rental Reservations. This Fee Helps Cover Administrative Costs Associated With Processing Cancellations Or Changes.

Early Notification: To Ensure We Can Accommodate Your Request And Assist You Accordingly, We Recommend Notifying Us As Early As Possible. The More Notice We Have, The Better We Can Accommodate Your Needs.

CANCELLATION POLICY:😨

More Than 14 Days Before Your Event: If You Cancel Your Rental With More Than 14 Days Remaining Before Your Event, You Will Be Eligible For A 100% Credit Note After Deduction Of Cancellation/exchange Fees.

Within 14 Days Of Your Event: If You Cancel Your Rental Within 14 Days Of Your Event, You Will Be Eligible For A 50% Credit Note After Deduction Of Cancellation/exchange Fees.

Within 7 Days Of Your Event: If You Cancel Your Rental Within 7 Days Of Your Event, Unfortunately, You Will Not Be Eligible For A Credit Note.

We Aim To Offer Flexibility While Maintaining Equity For All Of Our Clients Because We Recognize That Unforeseen Circumstances Can Occur. Please Don't Hesitate To Get In Touch With Our Customer Support Team If You Need Help Changing Or Canceling Your Dress Rental Reservation Or If You Have Any Additional Questions.

Read Our Terms Of Service In Our Footer Menu To Learn More.

If you need to cancel your order, please follow these steps:

Contact our customer support team immediately by calling 0415388983 or emailing us at info@dresshouseformalhire.com.
Provide your order details including the order number and your contact information.
Our team will assist you in the cancellation process and provide any additional instructions.
Head here to our cancellations & refunds policy

We Accept A Range Of Payment Methods, Including Visa, Mastercard, American Express (amex), Shop Pay, Apple Pay, Google Pay, And Eftpos. We Also Offer Afterpay For Convenient Installment Payments. Please Note That Availability May Vary Based On Your Location And Platform.

Yes, We Require A Security Deposit For Dress Rentals. The Amount Of The Deposit May Vary Depending On The Dress And Its Value. The Deposit Is Fully Refundable Upon Returning The Dress In The Same Condition As It Was Rented.

We Ask To Please Choose Wisely As We Do Not Offer Refunds On Hire Fees For Incorrect Sizing, Style Issues, Postage Delays, One-off Promotional Deals, Change Of Mind Or Cancellations Of Bookings.

We Understand That Accidents Happen, Including Stains And Damage From Time To Time. If This Happens During Your Tenancy, You Must Contact The Lender Immediately To Arrange A Resolution. You Will Be Charged For Any Specialist Dry-cleaning Or Repairs Required. If A Dispute Arises, Contact Us Immediately.

No, we take care of all the dry cleaning.

Returning your item(s) is hassle-free. We provide a pre-paid satchel specifically for returns. Simply use the prepaid satchel provided and drop off your item(s) at your nearest Australia Post location.

In the event that you have lost or misplaced your return satchel, you can send your item(s) directly to us at the following address:

ADDRESS:- 4 Weld Street, Preston's, New South Wales

Yes, Please Bring The Dress Back To Us On The Designated Return Date If You Selected The In-store Return Option When Placing Your Order.